CNB Operations

Complaint Desk

Track complaints from intake to closure, monitor branch performance, and keep every escalation visible.

Structured Intake

Capture complaint source, category, branch, order, attachments, and customer risk flags.

Workflow Control

Move cases through assignment, escalation, resolution, and closure with enforced status rules.

Operational Insight

Review SLA breaches, complaint patterns, and branch-level performance from one dashboard.

Internal Portal

Sign in

Use one of the seeded demo accounts after running the database seeder.

Seeded demo accounts

Admin admin@cnb.local / password

Supervisor supervisor@cnb.local / password

Manager manager@cnb.local / password

Agent agent@cnb.local / password